Hospitality Ticketing Assistant

Key Personnel Ltd

This is a Temporary position in Fife posted April 16, 2018.

Key Personnel are currently recruiting Hospitality Ticketing Assistants on behalf of our client, a prestigious organisation based in Fife.

These are temporary roles for about 6 – 8 weeks starting mid to end June.

Working 35 hours per week, Mon – Fri (9am – 5pm) with the possibility of this changing to weekend and shift work in July

The role will include but not be limited to;
• Helping provide an outstanding customer experience for all who attend local events either by email and phone
• Assisting with ticket operations for current events and processing tickets for future events
• Print, pack and dispatch ticket orders
• Process approved refunds / exchanges
• Process approved ticket upgrades
• Assist with invoice creation, distribution and payment chasing
• Where required, supporting the Client Relations Executive in hospitality ticket fulfilment, ensuring that the end customer received tickets on time and ascertaining that all documentation regarding packed items is generated and ready for delivery

Successful applicants will have;
• Previous experience with in a customer-service based role, preferably within events on operating ticketing or booking systems
• Strong communication skills both written and spoken
• Excellent organisational skills with good attention to detail and accuracy
• Respect for high levels of confidentiality and the ability to show initiative and be proactive

How to Apply

Email a CV with current references to [email protected]

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