The role of the Ticketing Assistant will be to provide on-site support at The Open. Based in and around our Ticketing Box Office they can be expected to carry out the following duties:

·         Selling/Upgrading any available tickets to The Open including processing card payments.

·         Offer precise advice and guidance on our digital ticket functionality.

·         Resolving any ticketing issues such as lost, fraudulent or damaged ticket enquiries.

·         Playing a key role in the ticket collections process for the main box office and VIP collections facility.

·         Provide queue management assistance at box office facilities to support our spectators.

·         Utilise ticket scanners to provide issue resolution support to G4S at site entry gates.

·         Assist with payment card transactions.

·         Provide ‘world class’ customer service and event information to our spectators.

Experience

·         Event ticketing experience is desired but not essential.

·         Experience in providing ‘world class’ customer service.

·         Experience in processing card payments.

·         Technical competence and able to use a simple ticketing system and scanner         system.

Skills

·         A willingness to learn and take on new ideas.

·         Self-motivated and proactive and ready to work as part of a small team.

·         Durability and confidence to have some tough conversations.

·         Attention to detail.

·         A knowledge of golf or The Open is desirable but not essential.