Key Personnel

The 152nd Open – Player Services Assistant

The 152nd Open Championship
Key Information

About This Role

Employment Type
January 16, 2024



  • Act as first point of contact for players and guests within The Open Clubhouse, providing assistance and answering questions about all elements of the player experience.
  • Assist R&A staff with the player accreditation, ticketing and registration processes to ensure all players and guests have their requirements met in a timely fashion.
  • Assist with general oversight of The Open Clubhouse facility operations to identify and resolve potential issues as they arise.
  • Work with players and player managers to ensure scheduled player media, social media and broadcaster commitments are completed.
  • Liaise with Locker Room and Bag Store staff to ensure all player needs are being met throughout the Championship.
  • Provide a friendly, welcoming and comfortable environment for all guests within The Open Clubhouse.


  • Customer service experience is a must, along with a high degree of professionalism and discretion.
  • Experience working at other sporting or major events or in a fast-paced, public-facing environment.
  • Experience dealing with professional athletes, VIPs or celebrities is desirable.
  • Background in hospitality operations or public/media relations considered a bonus.


  • Understanding of golf and golf tournament event operations.
  • Excellent communication skills and ability to stay calm under pressure.
  • Friendly, approachable, and customer-focused with a high attention to detail.
  • Takes initiative and seeks our opportunities to go “above and beyond” guest expectations.
  • Sensitivity to different cultural expectations and requirements.
  • Ability to speak additional languages is beneficial.





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The 152nd Open Championship