ROLE AND RESPONSIBILITIES

• Act as first point of contact for players and guests within The Open Clubhouse, providing assistance and answering questions about all elements of the player experience.
• Assist R&A staff with the player accreditation, ticketing and registration processes to ensure all players and guests have their requirements met in a timely fashion.
• Assist with general oversight of The Open Clubhouse facility operations to identify and resolve potential issues as they arise.
• Work with players and player managers to ensure scheduled player media, social media and broadcaster commitments are completed.
• Liaise with Locker Room and Bag Store staff to ensure all player needs are being met throughout the Championship.
• Provide a friendly, welcoming and comfortable environment for all guests within The Open Clubhouse.

EXPERIENCE

• Customer service experience is a must, along with a high degree of professionalism and discretion.
• Experience working at other sporting or major events or in a fast-paced, public-facing environment.
• Experience dealing with professional athletes, VIPs or celebrities is desirable.
• Background in hospitality operations or public/media relations considered a bonus.

SKILLS

• Understanding of golf and golf tournament event operations.
• Excellent communication skills and ability to stay calm under pressure.
• Friendly, approachable, and customer-focused with a high attention to detail.
• Takes initiative and seeks our opportunities to go “above and beyond” guest expectations.
• Sensitivity to different cultural expectations and requirements.
• Ability to speak additional languages is beneficial.

REGISTER HERE