Key Personnel

The 152nd Open – Ticketing Assistant

The 152nd Open Championship
Key Information

About This Role

Employment Type
January 16, 2024



  • The role of the Ticketing Assistant will be to provide on-site support at The Open. Based in our Ticketing Box Office they can be expected to carry out the following duties:
    • Selling/upgrading any available tickets to The Open including processing card payments.
    • Resolving any ticketing issues such as lost, fraudulent or damaged ticket enquiries.
    • Playing a key role in the ticket collections process for the main box office and VIP collections facility.
    • Provide queue management assistance at box office facilities to support our spectators.
    • Utilise ticket scanners to provide issue resolution support to G4S at site entry gates.
    • Provide “world class” customer service and event information to our spectators.


  • Event ticketing experience is desired but not essential.
  • Experience in providing excellent customer service.
  • Experience in processing card payments.
  • Technical competence and able to use a simple ticketing system and scanner system.


  • A willingness to learn and take on new ideas.
  • Self-motivated and proactive and ready to work as part of a small team.
  • Durability and confidence to have some tough conversations.
  • Attention to detail.
  • A knowledge of golf or The Open is desirable but not essential.





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The 152nd Open Championship