ROLE AND RESPONSIBILITIES

• The role of the Ticketing Assistant will be to provide on-site support at The Open. Based in our Ticketing Box Office they can be expected to carry out the following duties:
  • Selling/upgrading any available tickets to The Open including processing card payments.
  • Resolving any ticketing issues such as lost, fraudulent or damaged ticket enquiries.
  • Playing a key role in the ticket collections process for the main box office and VIP collections facility.
  • Provide queue management assistance at box office facilities to support our spectators.
  • Utilise ticket scanners to provide issue resolution support to G4S at site entry gates.
  • Provide “world class” customer service and event information to our spectators.

EXPERIENCE

• Event ticketing experience is desired but not essential.
• Experience in providing excellent customer service.
• Experience in processing card payments.
• Technical competence and able to use a simple ticketing system and scanner system.

SKILLS

• A willingness to learn and take on new ideas.
• Self-motivated and proactive and ready to work as part of a small team.
• Durability and confidence to have some tough conversations.
• Attention to detail.
• A knowledge of golf or The Open is desirable but not essential.

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